Delivery policy and method

At Artique, we are proud of our strong and reliable logistics network that ensures your luxury collectibles reach your doorstep safely and quickly anywhere within Jordan.

1. Coverage Areas: We deliver to all cities and governorates of the Hashemite Kingdom of Jordan (North, Central, and South).
2. Delivery Timeframes: Delivery time depends on your geographical location and the time of order confirmation:

• Amman (Capital): Express delivery within 24 – 48 working hours.
• Other Governorates: Delivery within 2 – 4 working days.
• Important Note: Fridays and public holidays are not counted as working days. The duration may be slightly affected during major promotion periods (such as White Friday) or extreme weather conditions.

3. Delivery Cost: The delivery cost appears clearly and automatically at checkout and before payment. The cost is fixed for most areas within the capital and may vary for remote areas or very heavy shipments.
4. Order Tracking: Once your order is prepared and shipped, you will receive a text message or email containing a Tracking Number and a link to monitor the shipment status directly with the delivery company.
5. Receipt Procedures:

• Signature: Your electronic or paper signature may be required upon receipt as legal proof of the order’s arrival.
• Product Inspection: Due to the nature of our products (decor, glass, and sensitive accessories), we request customers to visually inspect the package upon receipt. In the event of obvious breakage or an open box, please do not accept the delivery, write a note with the representative, and contact us immediately.
• Absence: The shipping company will attempt to contact you to coordinate a time. In case of no response or absence at the agreed location, the shipment may be returned to the store, and the customer will bear the delivery fees for a second attempt.