Return and Exchange Policy

At Artique, we are committed to providing products of exceptional quality and unique design. To ensure your complete satisfaction, we have established a clear and fair policy for returns and exchanges.

Timeframe

• Returns: You may request a return and refund under the following conditions:

  1. You may inspect the product while the delivery representative is present. If you choose to reject it at that moment, the product will be returned, and the customer will bear the shipping fees.

  2. In the event of a manufacturing defect, a return request must be made within 3 days from the date of receipt only.

• Exchanges: You may request to exchange a product for another within 7 days from the date of receipt.

Conditions for Return/Exchange

To approve a request, the following conditions must be strictly met:

• The product must be in its absolute original condition (unused, unassembled, and free of any scratches).

• The original packaging (box, protective materials, stickers, and any accessories) must be intact.

• The original purchase invoice or electronic order number must be attached.

• Custom-made products (manufactured specifically at the customer’s request) are non-returnable unless there is a manufacturing defect.

Refund Mechanism

• Credit Cards: The amount will be refunded to the same card used within 7–14 working days (the duration depends on the issuing bank’s policy).

• Cash on Delivery (COD): The refund will be issued as store credit in your electronic wallet for future purchases, or via bank transfer/e-wallet (Zain Cash/Orange Money) after deducting delivery fees.

Damaged or Defective Products

• If a product arrives damaged or with a manufacturing defect, Artique will bear all shipping and return costs. The customer will be compensated with a new product or a full refund without any deductions.

• Any damage resulting from shipping must be reported within a maximum of 24 hours from the time of receipt to guarantee your rights.

Shipping Fees

In cases of returns due to a “change of mind” where there is no defect in the product, the customer is responsible for all shipping costs (both ways) and any applicable Cash on Delivery fees.